Vietnam
Redstone Systems – REX200 IP-PBX
Specifications
- Max. IP extensions: 168
- Max. IP trunks: 216
- Max. built-in analog extensions+analog trunks: 48
- Max. concurrent calls: 90
- Size: 44×440×260mm
Overview
REX200 is a highly integrated hybrid IP-PBX with up to 200 analog and/or IP extensions. Due to its high-performance and XML/HTTP based API, it is a cost effective solution for mid-size contact center with up to 60 agents as well. Powered by innovative VoIP technology from Redstone, the REX200 provides seamless connectivity to not only PSTN and analog terminals, but also IP-based SIP trunks and SIP voice stations.
Product Description
1. Always Connected with Your Customers
With features such as remote extension, call forking to your mobile phone, and call-back, the OM80E assures you that wherever you are–whether in your office, traveling abroad, or working at home–you will never miss any important business calls.With features such as remote extension, call forking to your mobile phone, and call-back, the REX200 assures you that wherever you are–whether in your office, traveling abroad, or working at home–you will never miss any important business calls.
2. Improving Call Answer Rate
The auto-attendant provides 24×7 service to customers, and efficiently directs incoming calls to the extensions or cell phones of the right person through configurable voice menus in business/non-business hours and holidays. The smart auto-attendant can even deliver the calls from VIP or repeat customers to the appropriate agents directly, bypassing voice menus (caller-agent binding).
3. Cost Reductions
The REX200 has all of the IP remote-calling functions needed to support the remote worker, business travel, and communications with branches, all through the Internet. International or long-distance calls are turned into local toll-free calls. With advanced routing capabilities, the REX200 can route calls intelligently according to call types. Combined with softphone app and SoftConsole, you can communicate with your customers effectively, regardless of where you are.
4. Remote Management and NAT Traversal
The REX200 includes an embedded Redstone Cloud client that allows the REX200 located behind an enterprise NAT or firewall to be accessed from the Internet for maintenance and troubleshooting or by voice devices from remote branch sites, remote IP extensions, or far-end value-adding applications. Real-time monitoring, alarm notification, remote packet capture and software upgrades can be performed with the Redstone or third-party device management systems with TR-069 or SNMP.
Features
- Connected to IMS Networks via ONU
- Dual-redundant Ethernet ports
- Dual AC/DC power supplies (optional)
- Multi-site deployment supports up to 300 sites
- Add-on call recording management system
- Add-on middle-ware for hospitality applications
- XML/HTTP-based RESTful API interworking with and supporting third-party applications
- Multi-level auto-attendant
- Remote access via the Redstone Cloud*
- Management with the Redstone or third-party Remote Device Management Systems (TR-069, SNMP)
- Class I lightning protection
- The Redstone Cloud is based on Amazon.
